ElasticHosts Help Centre

ElasticHosts is closing – important update enclosed

Updated May 18th, 14:52 BST

Timeline

Update6 months ago

We’re getting in touch to let you know that we’ve made the difficult decision to close ElasticHosts’ doors for good.

In this status page you’ll find everything you need to know about the winding down of the brand and what it means for your existing products and services.

The timeline

ElasticHosts will close on June 30th 2020.

What will happen to your products and services?

Unfortunately, all ElasticHosts’ products and services will close down with the brand.

What are my options?

There are two options for all ElasticHosts customers.

  1. ElasticHosts is part of tsoHost, which offers a range of powerful VPS and Dedicated Server solutions. You can choose to move to a VPS or dedicated server solution with tsoHost. We can help you with every stage of this process and to get things started, a 50% discount is available for the first year on any of our managed VPS or managed dedicated servers when paying annually.

    2.Move your services to a third-party provider.

    ElasticHosts’ customer support team is standing by to help you export your data and prepare for the shutdown on June 30th 2020.

    What will happen about payments and billing?

    No further payments for service will be taken. Any credit on your account will be consumed until termination on June 30th. Please contact our support team to arrange a refund for any unused credit.

    Any further questions?

    If you have any queries about any of the above, you can reach out to our support team.