ElasticHosts Help Centre

Networking issue in San Jose datacenter

Resolved Apr 7th, 01:28 - 02:00 BST

Timeline

Complete8 months ago

Datacenter confirmed there was an issue on a router upstream of the switch our cabinet is connected to. The router has been reloaded and is currently stable. Still investigating the root cause of the issue.

Update8 months ago

We are experiencing full networking outage again. The issue is currently under investigation.

Update8 months ago

Networking issue has been mitigated, you may be experiencing some minor packet loss.

Update8 months ago

We are currently experiencing connectivity issues in our cluster in San Jose (sjc-c) datacenter. We are working closely with Data Center team to maintain services in accordance to Service Level.