ElasticHosts Help Centre

Networking issue in San Jose datacenter

Resolved Apr 7th, 01:28 - 02:00 BST

Timeline

Completeabout 15 days ago

Datacenter confirmed there was an issue on a router upstream of the switch our cabinet is connected to. The router has been reloaded and is currently stable. Still investigating the root cause of the issue.

Updateabout 15 days ago

We are experiencing full networking outage again. The issue is currently under investigation.

Updateabout 15 days ago

Networking issue has been mitigated, you may be experiencing some minor packet loss.

Updateabout 15 days ago

We are currently experiencing connectivity issues in our cluster in San Jose (sjc-c) datacenter. We are working closely with Data Center team to maintain services in accordance to Service Level.