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Networking outage in Hong Kong - Service affecting

Resolved Apr 29th, 18:16 - 18:45 BST

Timeline

Update5 months ago

The data center are working on this issue, we have seen intermittent connectivity - however, most packets are lost at this time. We'll keep this post updated with further news as we receive it. Right now we don't have an ETA. The router in Hong Kong appears to be affected by a software fault and it may take a while for services to normalize again.

Update5 months ago

We're currently seeing a network-wide outage in our Hong Kong (hkg-e) datacenter and are looking to obtain further information on this. We apologize for the inconvenience.