ElasticHosts Help Centre

Emergency reboot in lon-b (London West)

Completed Jul 25th, 05:00 - 06:15 BST


Complete6 months ago

Maintenance complete - All customer VMs and containers have started successfully, please contact us if you are having any trouble with your server.

Update6 months ago

Hosts test out OK. Starting VMs and containers

Update6 months ago

We have finished shutting down guests and containers. Rebooting the hosts now.

Update6 months ago

We are starting the maintenance now

Planned6 months ago

Severe vulnerabilities have been disclosed that we need to mitigate with a controlled reboot of our platform. To patch our hosts, we have allocated an emergency maintenance window for the zone lon-b (London West).

Start time: 25/07/2019 @ 05:00 BST (05:00 UTC)
End time: 25/07/2019 @ 08:00 BST (07:00 UTC)

During this time your services on this zone will be inaccessible while the host servers are rebooted to a new kernel version.

  • Any VM or container that is switched on at the start of the maintenance period will be gracefully shutdown, and then started up once the reboot has taken place.
  • If you do not want your VM or container to start up after the maintenance period, please either shut it down at least 10 minutes before the maintenance period starts, or contact us via email so we can make an exception for you (support@elastichosts.com).
  • If you need your VMs to be shutdown and started up in a specific order, please contact us via email so we can make an exception for you (support@elastichosts.com).
  • If you have any questions or concerns, please contact us via email so we can address them.

    The patches relate to the Zombieload vulnerability.

    Please understand this is a critical vulnerability which all hosting providers are affected by, the implications of not mitigating the issue quickly are potentially devastating.